Return & Exchange Policy – Kaadis

Section 1: Return and Exchange Policy

Kaadis strictly follows mentioned below terms and conditions for return and exchange:

We try our level best to facilitate our valued customers to exchange their Product (s) purchases made online, under the following terms and conditions.

The customers are requested to please do not accept orders if the parcel is damaged or seal opened.

We do not offer a cash refund, instead, a coupon will be issued in exceptional cases of the same value to E-Store customers only. The coupon will be valid for 7 days & redeemable on E-Store only.

Email us at customercare@kaadis.com along with the order id stating the exchange case. If the product is damaged / missing please whatsapp us immediately at +923212484320 after receiving the parcel. 

Replacement shall only be entertained if the customer wants to exchange within the same category depending upon the availability of the stock. All returns will be inspected upon arrival in our Kaadis Online warehouse. If the Kaadis quality control team finds that the articles were used, washed, mishandled or not in its original condition then we will not be able to consider the return and exchange.

“Accessories, Fragrances and discounted (SALE) Items cannot be exchanged or returned”.

Section 2: Refund policy

We do refund in exceptional cases and currently, we do not support a refund policy for cash on delivery (COD) orders.

Refund Process: When a refund is processed, a credit will automatically be applied to your Credit/Debit card within 2 weeks. If you have not received a refund in the said period please check with your bank. It may take some time before a refund is posted. Sale items cannot be refunded.

Section 3: Shipping

All nationwide shipments will be charged PKR 200. On return and exchange your product, the customer should courier the product to the mentioned address: Kaadis E-store Block H, North Nazimabad, Karachi, Pakistan mentioning the order number on the parcel.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Section 4: Lost Shipping Policy

We keep a track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 7 days of dispatch kindly contact our customer services department (+92 3212484320) on whatsapp or email us (customercare@kaadis.com).